Frequently Asked Questions
GeneralQ: At what speed will my site be connected to the internet and how reliable are your servers?
All dedicated servers are attached directly to PSINet's new OC-48 backbone. An OC-48 carries the equivalent of 2.4 billion bits per second (286 MBytes per second), approximately 50 times faster than typical backbone speeds of T3s currently in use on the Internet. In other words, it's approximately 72 times faster than an Ultra DMA IDE hard drive or 24 times faster than a 100Base-T ethernet connection.
Our servers have full battery backed up power which is further backed up by generators. This means that short of a major catastrophe that destroys the entire facility, your server will be operational through any power outages.
Our internal network is setup on 100Mbits/sec (full duplex) switches and is secured by a high performance firewall capable of 100Mbit/sec throughput. The firewall is connected to the backbone through a set of redundant Cisco 7500 series switches.
Q: How long does it take to register a domain name?
If you are modifying an existing domain name, the new DNS information must be propagated over the internet. This process can take anywhere from 24 hours to 7 days.
OrderingQ: How do I order?
You can order a hosting account using our online order form. You will be required to provide your credit card information on the order form. If you are not comfortable ordering online, you can print and complete the order form and fax it to us at (949) 654-7973, or you can call in your order at (949) 654-9200.
Q: How can I transfer my existing site to EdgeWorld?
Billing and PaymentQ: How much will it cost and when does billing begin?
To activate your account, you will be charged for the initial setup fee and first month of hosting. The one-time setup fee is $15 or $45 depending on the type of account you order. Monthly hosting charges vary for each type of account and range from $4.95 to $19.95 per month. Prices are subject to change, but are guaranteed through your paid billing period.
If you are paying by credit card, the initial fees will be charged to your card at the time the account is first ordered. If you pay by check, we will process your order once we have received payment. All future billings will be made by the 15th of the month or the beginning of the billing period.
Q: How can I pay for my account?
For accounts paying by check, the initial setup fee and equivalent one month service deposit must be received at our office before the order can be processed. Invoices for open accounts are mailed at the beginning of the payment period. Payments are due no later than 30 days from the date of the invoice.
Q: If I cancel my account, will I receive a refund?