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Frequently Asked Questions

General
At what speed will my site be connected to the internet and how reliable are your servers?
How long does it take to register a domain name?
How do I upload my web pages?
Ordering
How do I order?
How can I transfer my existing site to EdgeWorld?
Billing and Payment
How much will it cost and when does billing begin?
How can I pay for my account?
If I cancel my account, will I receive a refund?

General

Q: At what speed will my site be connected to the internet and how reliable are your servers?
All dedicated servers are attached directly to PSINet's new OC-48 backbone. An OC-48 carries the equivalent of 2.4 billion bits per second (286 MBytes per second), approximately 50 times faster than typical backbone speeds of T3s currently in use on the Internet. In other words, it's approximately 72 times faster than an Ultra DMA IDE hard drive or 24 times faster than a 100Base-T ethernet connection.

Our servers have full battery backed up power which is further backed up by generators. This means that short of a major catastrophe that destroys the entire facility, your server will be operational through any power outages.

Our internal network is setup on 100Mbits/sec (full duplex) switches and is secured by a high performance firewall capable of 100Mbit/sec throughput. The firewall is connected to the backbone through a set of redundant Cisco 7500 series switches.

Q: How long does it take to register a domain name?
Provided that you have submitted a correctly completed registration request, the InterNIC will usually process your registration immediately. You will be notified via email when the registration is complete. This generally takes less than 24 hours.

If you are modifying an existing domain name, the new DNS information must be propagated over the internet. This process can take anywhere from 24 hours to 7 days.

Q: How do I upload my web pages?
Uploading files to your EdgeWorld account with an FTP client is actually quite easy. Please refer to our support pages for help on uploading.


Ordering

Q: How do I order?
You can order a hosting account using our online order form. You will be required to provide your credit card information on the order form. If you are not comfortable ordering online, you can print and complete the order form and fax it to us at (949) 654-7973, or you can call in your order at (949) 654-9200.

Q: How can I transfer my existing site to EdgeWorld?
The first step to transfer an existing web site is to order an EdgeWorld hosting account using our online order form or by fax or phone. Once your account has been ordered you will receive a DNS modification request form. This form should be forwarded on to InterNIC. A change of request for an existing DNS name must be done by the customer. We can only process new DNS request forms without the assistance of the customer. While InterNIC is processing the DNS modification, you can begin to transfer your web pages to your EdgeWorld account.


Billing and Payment

Q: How much will it cost and when does billing begin?
To activate your account, you will be charged for the initial setup fee and first month of hosting. The one-time setup fee is $15 or $45 depending on the type of account you order. Monthly hosting charges vary for each type of account and range from $4.95 to $19.95 per month. Prices are subject to change, but are guaranteed through your paid billing period.

If you are paying by credit card, the initial fees will be charged to your card at the time the account is first ordered. If you pay by check, we will process your order once we have received payment. All future billings will be made by the 15th of the month or the beginning of the billing period.

Q: How can I pay for my account?
We recommend that you pay for your account using a credit card. Credit card payments will ensure that your account is never deactivated due to lost mail or other problems. The reactivation charge is $25. Accounts payed by credit card are charged monthly. We currently accept Visa and MasterCard.

For accounts paying by check, the initial setup fee and equivalent one month service deposit must be received at our office before the order can be processed. Invoices for open accounts are mailed at the beginning of the payment period. Payments are due no later than 30 days from the date of the invoice.

Q: If I cancel my account, will I receive a refund?
Should you choose to cancel your service, you will be charged in full for the current month in which you notify us of cancellation. If you prepaid for multiple months, the fees covering any subsequent months will be refunded.


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